Frequently Asked Questions
Everything you need to know about bringing Puure quality into your home.
What materials are used in Puure products?
We prioritize sustainability and durability by using premium organic cotton, sustainably sourced hardwoods, and non-toxic finishes to ensure your home remains a safe sanctuary.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. For larger furniture items, our white-glove delivery service usually arrives within 2-3 weeks, depending on your location.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it for a full refund, provided the item is in its original condition and packaging.
Do you offer international shipping?
Currently, Puure ships to the continental United States and Canada. We are working hard to expand our logistics network to more international destinations soon.
How do I care for my Puure textiles?
To maintain the integrity of our fibers, we recommend machine washing on a gentle cycle with cold water and using a mild, eco-friendly detergent. Tumble dry on low heat.
Are your products covered by a warranty?
Yes, all Puure furniture pieces come with a 5-year limited warranty covering manufacturing defects and structural integrity under normal residential use.